SOUL HEALER COFFEE COMPANY — SHIPPING POLICY

Last Updated: 11/30/25

Soul Healer Coffee Company roasts fresh to order and ships directly to customers across the United States. This policy explains how we process, ship, and deliver your orders.

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1. PROCESSING & ROASTING TIMES

All coffee is roasted the same day it ships.

Typical processing time: 3-5 business days
(This may extend during holidays, high-volume periods, or promotions.)

We do not roast or ship on weekends or U.S. holidays.

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2. SHIPPING METHODS & ESTIMATED DELIVERY

We ship using USPS, UPS, and FedEx. Delivery windows are estimates and not guaranteed.

Estimated delivery times:

• FedEx Ground:3-5 business days
• USPS Ground Advantage: 3–7 business days
• USPS Priority Mail: 2–5 business days
• UPS Ground: 2–6 business days

Actual delivery times depend on the carrier and your location.

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3. SHIPPING CONFIRMATION & TRACKING

Once your order ships, you’ll receive a confirmation email with tracking information.
Tracking updates may take up to 24 hours to appear.

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4. SHIPPING RATES

Free shipping on all orders withing the continental United States.

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5. LOST, STOLEN, OR DELAYED PACKAGES

Once a package is transferred to the carrier, Soul Healer Coffee Company is not responsible for:

• Lost packages
• Stolen packages
• Carrier delays
• Weather-related delays
• Packages marked “Delivered” but not received

If your package appears lost or stolen, we will help you open a support claim with the carrier.

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6. INCORRECT OR UNDELIVERABLE ADDRESSES

If an incorrect or incomplete address is entered at checkout:

• We cannot issue refunds
• Additional shipping fees may apply if the package is returned and needs to be resent

Please confirm your address carefully before placing an order.

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7. ORDER MARKED “DELIVERED” BUT NOT RECEIVED

If tracking shows “Delivered,” but you cannot locate the package:

Please check:
• Your mailbox
• Porch/side door/back door
• With neighbors
• With your local post office or carrier

Once marked delivered by the carrier, we cannot replace or refund the order.

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8. INTERNATIONAL SHIPPING

We currently do not ship internationally.
We may expand this in the future.

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9. CONTACT INFORMATION

For any questions about this Shipping Policy, contact:

Soul Healer Coffee Company
Email: soulhealercoffeecompany@gmail.com
Address: 1410 Olivia Dr., Eagle, NE 68347
Phone: 402-309-3990